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ABNT, ABNT NBR Vocabulário e Princípios. ABNT, Rio de Janeiro ( ) 3. FNQ:Critério de Excelência. Fundação Nacional da Qualidade () 4. Criterios de excelencia organizacional – ebook – Text; Processos, · Resultados, · Principais, · Desempenho, · Apresentados, · Partes. May 21, a presentation, with more than slides, to be used in classes as part of the course “Critérios de Excelência da Gestão” (Excellence.

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An application case of the Brazilian National Quality Award. Examining the effects of contextual factors on TQM and performance through the lens of organizational theories: Criteria for performance excellence.

No Brasil, existem poucos estudos sobre o tema. Todos os direitos reservados. Social Responsibility The eight Criteria of Excellence make up a systemic model which enables the application and assessment of the cultural basis supported by the eleven Fundamentals.

Further evidence on the validity of the theoretical models underlying the Baldrige criteria. A comparative study of 16 national quality awards.

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Meta-analysis of the relationship between quality management practices and firm performance — implications for quality management theory development. Comparative analysis of national and regional quality awards. Management Science, 43 9 Recuperado em 15 outubro dede http: The main finding indicates that the winner companies increased the value creation to the shareholders after being awarded the National Brazilian Quality Award.

Note that before the awards were issued, the studied companies were not creating more value to shareholders than the companies from the same economic fjq. International Journal Production Economicsv. National Institute of Standards and Technology.

Manual FNQ CriteriosExcelencia

National quality and business excellence awards: O modelo proposto foi aplicado em uma empresa industrial do segmento malharia. Services on Demand Journal. Information and Knowledge 6. Quality Management Journal, 15 3 De forma geral, melhora a competitividade Miguel, Em busca do valor: Quality Progress, 33 8 Recuperado em 4 de outubro dede http: Parametric tests were applied to rxcelncia the hypothesis.

FNQ – Management Excellence Model ®

Todos os exceljcia reservados. Relevance of Baldrige constructs in an international context: Journal of Industrial Teacher Educationv. Using enablers of the EFQM model to manage institutions of higher education.

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Conforme Vokurka et al. Culture of Innovation 4. Abstract This paper aims to analyze the value creation by National Brazilian Quality Award winners using Economic Value Added EVA as the performance measure and to compare this performance with that of competitors from the same economic sector.

Contudo, esse autor recomenda cautela no uso. FNQ strongly believes that pursuing its mission is an important contribution for the promotion of competitiveness among Brazilian organizations. Psychological Reviewv. Total quality management implementation and competitive advantage: The objective of the sample was to allow for customized evaluations of performance regarding the management system as well as evaluations of the importance of management excellence practices to the company preconized by those awards.